Reporter Name: 
Reporter Phone: 
Reporter Dept: 
Location: 
System: 
Workstation's O/S: 
User ID: 
Number of users affected: 
Is the issue affecting multiple users for either BES or EMAIL issue? Y/N
	If Yes - Request emails of some of the affected users (3-5) in order to assist SSC with Troubleshooting
	If not provided, will affected user list be provided at a later time? Y/N
Possible impact on deadlines if applicable: 
Error message: 
Problem description: 
What Troubleshooting has been done on the client's side: 

Which Server are they trying to connect to? 
Has the LAN Admin been contacted to verify if server is up? 
What is the TCP/IP address that they are connecting with? 
What is their TCP/IP address? 
Have they rebooted their system to ensure a clean connection? 
What were they doing before they received the error message? 
